We first commenced
working with Rob Knowsley and his group in 1997. We have continued with
our association throughout that period.
We have derived
enormous benefits from Rob's input. This has been achieved without any
significant overhaul in our approach or our existing systems.
Rob's specific contributions
have included:
- Charting a course
as to where the practice should be taken, including the type of clients
we should be targeting and the best methods to do so.
- Regularly fine-tuning
our recruitment programme.
- Implementation
of various marketing and billing systems within the practice.
- Reviewing our
client management system.
- Devising strategies
to better monitor, motivate and develop the performance of our support
staff.
- Better tracking
of our time recording and other management systems.
- Improving debtor
recovery and cash flow systems.
The single greatest
contribution Rob has made has been in moving our mindset so our team
truly appreciate the benefit that our services give to our clients.
As a result we are more confident and decisive in the marketing and
billing strategies we apply.
We are now more
profitable, have better and happier staff, and have clients who pay
on time and without complaint. We are better positioned to capture a
market that we can readily service at a fee level of our choosing, not
of the clients.
On a personal level,
Rob is readily accessible and comfortable to deal with across all levels
of practice. He has a practical, common-sense and hands on approach
which all of our professional and support staff find beneficial. His
ideas are straightforward, always relevant and easily applied.
Through his practice
groups which he chairs on a bi-monthly basis, Rob brings together similar
firms to share relevant experiences and ideas. This provides yet a further
benefit of the association. Other firms grappling with the same issues
brings a powerful focus to finding solutions which Rob, through his
experience, is then able to assist in implementing.
We are both wiser
and happier for having worked with Rob. We look forward to our continued
association. If you decide to work with Rob your investment, both in
time and 
money,
will be returned to a significantly greater degree than you ever imagined.
The writer would
happily elaborate on any issues.
