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Effective Management Communication Why do so many lawyers complain about not getting enough feedback, yet complain they can't understand much of what they are given? After 15 years of testing in firms, we believe it's because not enough information is graphical, and because there's not enough consistency in the feedback…in presentation and timing. In 1988 we developed two communication tools to address the problem…firmly convinced that better feedback produces better performance leading directly to better profits and all the benefits that flow to all stakeholders from good profits. The tools were initially designed with an eye to the fact that most small and medium firms did not have great practice management software…and while there have been improvements there is still a proven need for these two KMS reports. They can be prepared by your team in-house or by us from data supplied by you via e-mail or mail. The KMS Performance at a Glance™ keeps partners (and your bankers if you choose to) aware of all key performance indicators on the profit side of the practice. The KMS FeedBack Report™ keeps individual fee-earners aware how they are performing compared to their KMS WorkPlan™ goals…on both inputs and output. To see how these important communication tools would benefit your practice, please click on the links above to view copies in your browser.
To contact us about setting up this highly effective feedback in your firm and deriving the associated profit improvements, just e-mail us some background on your firm and we'll get back to you promptly…or alternatively in Australia freecall 1800x621x270. |
